AI Transparency Notice

1. What EverPresent is

EverPresent is an AI customer-operations platform that turns supported customer conversations and requests into organised, prioritised and accountable work.

The website distinguishes current operational capabilities from product direction. It does not represent the platform as fully autonomous or error-free.

2. Current operational controls

• Supported customer conversations can become structured request records with useful operational context. This is not a claim of universal inbound email or messaging support.
• Automatic urgency and Attention rules help bring work needing intervention to the top, while status continues to describe where each request is in the workflow.
• Missing information, callbacks, approvals, review, failure, reopening and escalation needs can be highlighted for staff.
• Within approved workflows, EverPresent can connect to real booking availability, check live times and use returned availability during the call or workflow.
• Customer-supplied details, the requested date and time, party information, returned availability and the customer's preferred available time can be checked and recorded before the request is organised for staff. Complex, sensitive or uncertain cases are escalated for staff judgement.
• Where configured, approved workflow-driven confirmations, updates, operational messages and follow-up can be sent by email or SMS. Communication about a consequential external result must be based on the recorded result, not an assumption that the action succeeded.
• Staff retain visibility of ownership, priority, deadlines, next actions, status, resolution, reopening and accountability history.
• Outcome and accountability history record what the system did, what staff recorded and the known result. Staff may need to record an external outcome where they completed the consequential action in another system.

3. Voice and language technology

EverPresent uses third-party voice and language technology to support live conversations. EverPresent connects the conversation to structured records, business rules, live availability checks, organised booking requests, escalation and outcome tracking.

The exact speech-recognition, language-model and voice-generation configuration can vary by approved deployment. We do not claim that every accent, language or interruption will be understood perfectly.

Caller disclosures, voice profiles and supported language settings form part of the agreed configuration for each applicable deployment rather than universal defaults.

4. Future capability: EverPresent Autopilot

EverPresent Autopilot is the future permission layer for broader authorised external execution. It may create, modify or cancel records in connected external systems, coordinate verified customer updates, complete approved multi-step workflows, monitor outcomes and recover from failures where the business permits it.

Future Autopilot execution will operate within rules and permissions set by each business. Staff will retain appropriate review, intervention and override controls, and verified actions and outcomes will remain recorded.

5. Human control and limitations

AI-assisted systems may misunderstand information, produce an incorrect output or become unavailable. Sensitive, uncertain and unusual matters remain subject to appropriate staff judgement and business procedures.

EverPresent does not use unrestricted autonomous decision-making. At launch it performs substantial bounded operational work, including real live availability checking and configured outbound email or SMS communication, while staff retain authority over consequential external booking actions. Future Autopilot execution will remain bounded by business rules and permissions.

Questions about this notice can be sent to enquiries@everpresentai.co.uk. Please do not include customer, payment or other sensitive information.